Butterfly Twists Reviews

I made and order but the delivery didn’t successful. I tried to contact the company but I never get any action back. Bad services and cheat on customer!

I have not received the shoes I ordered over a months ago. I've sent 3 Emails they all reply with altomted message 'We aim to get back to you in a few days.'
completely regret ordering from this company.

This is my second pair of Butterfly Twists and just love them. My first pair I bought on holidays in Switzerland a few years ago and they are still going strong. My second pair, ordered online, arrived today in Perth, Australia a week after being ordered from the UK. Gigi in black are gorgeous. Very happy customer!

I had two orders with this company,
first order brilliant, delivered to my current address, excellent quality
Second order, sent to my old address (unsure how this problem originated), Hermes have been trying to deliver to the wrong address during 14th September - 27th September
Hermes customer service will only take instructions from butterfly twists

Butterfly twists unresponsive and when they do reply tell me they have told Hermes the right address and deny shoes have been returned to them

I’m stuck in the middle - 2+ months from ordering and still no sign of the 2 x pairs of shoes I ordered

On the verge of raising a credit card dispute in an attempt to get my money back

There is no telephone number to call

Their address is a ‘holding address’ in London which is used by 209 Other companies (listed on companies houses)

Hi everyone !

If you’re on the fence whether or not to order from this site .. I would definitely recommend to try it ( if you’re not in a rush ) I placed my order to be delivered in Spain ( took a bit over a week to get to me , but that’s fine) I emailed customer service on 2 separate occasions and the service was A+ (Stephia, if you’re reading this , you were very helpful)

About the flats
The quality is quite alright in relation to the price . Very cute designs and packaging. Would recommend you size up ( as per the instructions on the website ) .
The only con was that I couldn’t track my package properly as the link was not showing any progress .

All in all good buy and would definitely recommend and purchase again !

Still waiting on my shoes!!! I’ve been waiting since July 3rd and customer services are unresponsive!!!

I’m pretty sure a lot of these 5 star reviews are from friends and family as they are very generic. I wish I’d noticed that before I ordered!!!

I bought two pairs of shoes on 5th and 7th of July. I finally received them after 3-4 weeks. The shoes were nice. People should pay by PayPal to make sure they get the shoes or money back. And you will have to wait for the shoes long when ordering to other countries.

And tracking the parcel does not work.

I have somehow been added to their maling list with a -private email address I do not ever give out. Expect a data request very soon.

Their shoes aren’t made in the UK as someone has incorrectly stated in a previous review. I love the style of the shoes and have owned 6 pairs but sadly I won’t buy anymore now I know that they’re made in China.

I’m marking this company on customer service. Beyond sending a returns label, customer service didn’t bother to reply at all to my email saying the £10 socks I purchased from them to go with the shoes were useless as they showed up all around the edges of the shoes. When I pressed for an actual response to the issue I was told quite dismissively that it was probably due to my feet being wide or narrow (no, my feet are average!), that they’d had no other complaints, and I was free to return them so, pretty much, what was my problem. I was surprised at the lack of response to start with, but the tone of the email I got when I pushed it was pretty off, especially as they come across as a customer friendly company. Not in my experience.

Beautiful shoes... but hideously uncomfortable. I ordered UK size 8, and was sent a continental size 41. They felt tight, but wore them assuming they would ease. No such luck - they are just made too short for my feet. So I’ve looked up the sizing and 41 is UK 7-7.5. No wonder mine hurt! But I’ve worn them now, so can’t return these very expensive but no good flats.

Butterfly Twists are my go-to shoes during the years I could wear strappy shoes and stiletto sandals. The quality of the shoes and the made in the UK brand gave me confidence no matter where I was that I got a quality shoe. The ranges and designs are practical, wearable and fun.

Bought my first pair of Butterfly Twist shoes this week and am really happy with them. They are incredibly comfortable and the colour is gorgeous. They go with jeans, skirts and dresses and can be dressed up or dressed down. Really great shoes and will be ordering again for sure!

Great products, very comfortable. Would order one size up.

Bought 2 pairs for myself and one for my sister. Unfortunately, the shoes for my sister was too small. I returned them and was sent a replacement pair without fuss. I'm especially happy with the rose gold Holly ones - they were pretty enough wear when I took my heels off at a wedding and I'm sure they'll be lovely when the weather gets warmer. I'd advise ordering a size up, especially if you have wide feet. They're really comfortable.